Flagship foundation workshop
Support Worker
Essentials.
A facilitated one-day foundation for new and early-tenure support workers, connecting expected conduct to practical decisions, communication and records.
Discuss your prioritiesPurpose
A shared standard for frontline practice.
Workers need more than policies to read. They need to understand what good practice looks like, how to respond when the answer is not obvious and when to escalate.
The workshop combines concise instruction, discussion, realistic scenarios, reflection and knowledge checks. Provider-specific examples may be incorporated during scoping.
Workshop content
Seven connected practice areas.
Final timing and emphasis are confirmed in the provider scope.
- 01The support-worker role and professional conduct
- 02Participant rights, dignity, choice and control
- 03Professional boundaries and conflicts of interest
- 04Communication, privacy and confidentiality
- 05Duty of care, risk awareness and escalation
- 06Incidents, progress notes and effective handovers
- 07Applied scenarios and reflective practice
What the provider receives
Delivery with an evidence trail.
- Pre-delivery briefing and confirmed workshop scope
- Facilitated one-day workshop
- Participant activities and knowledge checks
- Attendance and participation record
- Non-accredited Statements of Completion
- High-level facilitator observations and recommended follow-up
Free introductory provider briefing
Set a stronger foundation for your workforce.
Bring one workforce, compliance or readiness priority. NPSC will recommend a focused, responsible starting point.
Book a free briefingsupport@npsconsulting.com.au