Flagship foundation workshop
Support Worker
Essentials.
A one-day facilitated workshop for new and early-tenure workers. They practise the decisions; you keep induction, supervision, competence and reportability.
See the dayAvailabilityAvailable now as a facilitated one-day workshop on Pro and Partner plans, by arrangement.
- Audience
- New and early-tenure support workers under provider direction and supervision
- Duration
- 09:00–16:30 · 390 learning minutes and 60 break minutes
- Method
- Facilitation, fictional scenarios, documentation tasks and a 14-item formative check
- Evidence
- Attendance, participation, evaluation and provider leadership report
What the day connects
How the one-day workshop runs.
The day follows the decisions a worker meets on a real shift: Is this in my role? How do I preserve choice? What do I record? Who accepts the escalation?
Workers rehearse a controlled path: make safe, listen, follow the plan and procedure within role, record facts, escalate promptly, and continue support. The facilitator never invents your contacts, forms or thresholds.
Workers recognise, support immediate safety, record facts and escalate through the provider’s procedure. The provider’s authorised personnel retain incident assessment, investigation, reportability and external-notification decisions.
Workshop content
Seven practice areas.
Final timing and emphasis are confirmed in the provider scope.
- 01The support-worker role and professional conduct
- 02Participant rights, dignity, choice and control
- 03Professional boundaries and conflicts of interest
- 04Communication, privacy and confidentiality
- 05Duty of care, risk awareness and escalation
- 06Incidents, progress notes and effective handovers
- 07Applied scenarios and reflective practice
What the provider receives
What completion records mean.
- Approved pre-brief and workshop scope
- Attendance and accessible participation record
- Attempt record for the formative knowledge check, with no pass mark
- Non-accredited Statements of Completion where the product rule is met
- Group-level observations, reinforcement priorities, owners and follow-up dates
- Provider-process questions raised without participant or worker case details
Merita training is optional professional development. It does not replace the provider’s induction, participant-specific instruction, supervision, workplace competence decisions, the mandatory NDIS Worker Orientation Module: Quality, Safety and You, or other training required for a worker’s role.
Free introductory provider briefing
Start with your team, free.
Founding providers get the full training portal at no cost. Add the facilitated workshop on Pro and Partner, and we confirm the cohort, procedures and escalation contacts in a short pre-brief.
Claim free founding accesssupport@npsconsulting.com.au